Analisis Kualitas Website Sistem Informasi Ujian Akhir Semester (SIUAS) Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA) (Studi Kasus : Sekolah Tinggi Teknologi Indonesia Tanjungpinang)

Abstract

This Internet users are experiencing rapid growth. An important role in the activities and business processes of an organization is supported by Information Technology (IT), namely through the internet. The website is one of the uses of the internet. This research was conducted on the website of the End of Semester Examination Information System (SIUAS) at the Indonesian College of Technology Tanjungpinang. The purpose of this study is to determine the quality of the SIUAS website where previously no analysis and measurement had been carried out in assessing the quality of the SIUAS website. The methods used in this study are the Webqual 4.0 method and Importance Performance Analysis (IPA). The number of respondents was 89 SIUAS users including lecturers and students for the 2018-2021 academic year. The variables used in this study derived from the Webqual 4.0 method are Usability, Information Quality, and Service Interaction Quality on the SIUAS website with 22 attribute items. The results obtained from the website quality analysis have a suitability level of 93.7% which respondents feel is still not in line with expectations. The gap level is obtained on average -0.26 where the results of website performance have not matched the expectations of users. The results of the quadrant analysis on tatribut which are the top priority obtained 2 attributes, namely the KI6 SIUAS Website provides information with the right level of detail and the KL2 SIUAS Website provides a sense of security when conducting the exam.